tag:blogger.com,1999:blog-7342018740029766616.post4926282349104242320..comments2023-06-06T06:30:52.291-04:00Comments on Mr.Nighttime: Stand back folks...This one's gonna get ugly.Mr. Nighttimehttp://www.blogger.com/profile/09546329409708860876noreply@blogger.comBlogger14125tag:blogger.com,1999:blog-7342018740029766616.post-85840614112532322892010-09-05T03:12:46.100-04:002010-09-05T03:12:46.100-04:00True, it's un ungrateful job most of the time....True, it's un ungrateful job most of the time.I thought that dealing with people by not seeing them, would be easier but it's not. I'm a customer service agent for the 7 years now and we not only help over the phone, also by email and chat.Email is my favorate as you can imagine, the chat is most stressful, like a ping pong discussion and that combined with the phone is speeding up my St Jude so much, even my collegue can hear it :-)<br />I like your post as it makes feel us agents, more valuable.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7342018740029766616.post-72898376932426816602010-03-27T18:01:25.527-04:002010-03-27T18:01:25.527-04:00Hey Mr Nighttime,
You hit that one on the nose......Hey Mr Nighttime,<br /><br />You hit that one on the nose....we both know what its like dealing with this day to day. And yes this is who you think it is ...haha<br />Thanks for getting this to the open. We as customer service agents need to stick together because I to am the customer on occasion making a service complaint and having been the other person on the line I treat the rep with respect and knowing that they are not the reason my services are out and they should not be castrated for it. You rock nighttime...thanks for the postAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-7342018740029766616.post-52057184486640270012010-03-27T06:34:14.015-04:002010-03-27T06:34:14.015-04:00Oh yes, I can hear your pain.
And I hate having to...Oh yes, I can hear your pain.<br />And I hate having to repeat my account information after punching it in and telling one person after another. Conversely, I have also learned not to lie and say I have already called in [many times] previously, because that info will show up on the screen and I'll be reminded what dates and times I actually did call previously (which just makes me suspicious about the need to repeat account info).<br />If I do get annoyed with the rep, I more often than not apologize and acknowledge that I am aware it is not their fault I am going through this hell.VioletSkyhttps://www.blogger.com/profile/10222821877918680480noreply@blogger.comtag:blogger.com,1999:blog-7342018740029766616.post-47337747249785366062010-03-26T18:21:59.861-04:002010-03-26T18:21:59.861-04:00GG-If someone asks me nicely about the required in...GG-If someone asks me nicely about the required info, I tell them nicely, even if it irritates me some. However, too many times people don't as nice, or they do it with a sarcastic manner, which doesn't help either.Mr. Nighttimehttps://www.blogger.com/profile/09546329409708860876noreply@blogger.comtag:blogger.com,1999:blog-7342018740029766616.post-74782509351964911892010-03-26T16:33:09.655-04:002010-03-26T16:33:09.655-04:00I once read an article that when people think they...I once read an article that when people think they are anonymous, they behave badly...but once they know that you know their names, phone number, address, and you tell them, they get sheepish. <br /><br />I once was real upset with a chap over the phone [he was so condescending], but seeing that I don't cuss - I didn't. <br /><br />I asked to speak to someone else who very kindly explained to me why he needed the info, and it was so easy after that.neena maiya (guyana gyal)https://www.blogger.com/profile/01358313821005038118noreply@blogger.comtag:blogger.com,1999:blog-7342018740029766616.post-62098232157348285212010-03-25T14:47:57.374-04:002010-03-25T14:47:57.374-04:00Zed - I speak a variant of that, Phlegmish. That o...Zed - I speak a variant of that, Phlegmish. That occurs when I try to speak Yiddish. ;-)Mr. Nighttimehttps://www.blogger.com/profile/09546329409708860876noreply@blogger.comtag:blogger.com,1999:blog-7342018740029766616.post-6565553804779045812010-03-25T14:42:05.521-04:002010-03-25T14:42:05.521-04:00Then try Flemish.Then try Flemish.Zedhttps://www.blogger.com/profile/16977616514073529507noreply@blogger.comtag:blogger.com,1999:blog-7342018740029766616.post-58101523641550157392010-03-25T14:40:37.414-04:002010-03-25T14:40:37.414-04:00Bina-I had a feeling you would appreciate it, as I...Bina-I had a feeling you would appreciate it, as I know you deal with a lot of the same crap I do. Yeah, I get non-paying customers as well, and it's always interesting to hear their excuses.<br /><br />Jay-Glad to hear we're not alone over here in the States with that kind of idiocy.<br /><br />Zed-I totally refuse to speak French to you under any circumstances. Don't let the fact that I don't speak French at all be a deterrent to letting you get miffed.Mr. Nighttimehttps://www.blogger.com/profile/09546329409708860876noreply@blogger.comtag:blogger.com,1999:blog-7342018740029766616.post-88327089935856448232010-03-25T13:50:08.280-04:002010-03-25T13:50:08.280-04:00Clever post and very true. I am normally very kin...Clever post and very true. I am normally very kind when making these sorts of calls, but when people refuse to speak to me in French, which is my right, I get slightly miffed.<br /><br />I'm a bit disappointed that I can't talk about my explosive diarrhea - crapitis is my favourite subject.<br /><br />I want this as a podcast.....Zedhttps://www.blogger.com/profile/16977616514073529507noreply@blogger.comtag:blogger.com,1999:blog-7342018740029766616.post-76029345544917384172010-03-25T13:20:52.376-04:002010-03-25T13:20:52.376-04:00I hear you. I've worked on the end of phone l...I hear you. I've worked on the end of phone lines, and now one of my sons does, and while I do on occasion lose my cool when trying to get something sorted out, I don't curse the person on the end of the phone. If I do find myself getting heated and letting the odd swearword slip in there (which is rare), I apologise to the employee and tell them 'I'm sorry, I know it's not your fault, I'm just so angry' or something like that. Usually they understand. We're all human, as you say.<br /><br />The bit about account information is clearly one of the biggest causes of short fuses. I hate when that happens, especially since I tend to put stuff away after I've used it and walk out of the room, still talking. I should learn not to do that, huh? LOL!jayhttp://www.thedeppeffect.comnoreply@blogger.comtag:blogger.com,1999:blog-7342018740029766616.post-44888606174602469722010-03-25T12:10:57.620-04:002010-03-25T12:10:57.620-04:00Oh my God. I love this!!! And you are SO right in ...Oh my God. I love this!!! And you are SO right in every single case. And what about how the customers straight up lie to you while you are sitting there looking at their account? If a customer calls and immediately says, "My electric's out, and I KNOW I paid my bill" then you can bet your ass they didn't pay their bill.Anonymoushttps://www.blogger.com/profile/10811460930343769653noreply@blogger.comtag:blogger.com,1999:blog-7342018740029766616.post-88304734264475371882010-03-25T10:12:38.610-04:002010-03-25T10:12:38.610-04:00Wafa'- I'm glad to hear you're not evi...Wafa'- I'm glad to hear you're not evil, and am glad to know that while I posted this to blow off some steam, I'm glad you are able to use some of the information. I don't normally curse (well, usually... ;-)) unless I have a very good reason too. <br /><br />Shrinky - Oh I know about being in the public service sector my dear, as I was a NYC paramedic for 22 years. Yes, it's a lot harder when it's face-to-face like that, and I don't miss that part of the job. Time off for good behavior? I like the prison metaphor! ;-)Mr. Nighttimehttps://www.blogger.com/profile/09546329409708860876noreply@blogger.comtag:blogger.com,1999:blog-7342018740029766616.post-60823094305427607482010-03-25T08:27:43.019-04:002010-03-25T08:27:43.019-04:00Haha, oh babe, I feel your pain! I spent years in...Haha, oh babe, I feel your pain! I spent years in the public service industry, but I had to deal with them FACE TO FACE! Remember, it could be worse (ow, no need for that kind of reaction, I'm only saying, is all..). It never fails to amaze me how complete strangers assume you either want to be their bestest friend in the whole wide world, or are only there to purposefully screw with every facet of their life for them.<br /><br />Hope you get time off for good behaviour!Shrinkyhttps://www.blogger.com/profile/18401403773851253351noreply@blogger.comtag:blogger.com,1999:blog-7342018740029766616.post-11367813438883047522010-03-25T04:48:26.482-04:002010-03-25T04:48:26.482-04:00hmmm, ok. i am sometimes not cool when calling cus...hmmm, ok. i am sometimes not cool when calling customer services specially the phone services but i am not evil at all. Though this point keeps annoying me ( I'm going to ask you to verify some account information. Why? Well, isn't it a good idea to make sure you're the account holder? Oh, you mean you already punched that information into the phone? Why do I have to ask you again? Well, because sometimes the system is a piece of garbage, and the information doesn't get transferred to my screen. Sometimes, as in my case, it's because government regulations say I am required to re-verify this information. Mostly, it's because my bosses say I have to!!! Believe me, I think it's just as stupid as you do to repeat the same info over and over, but I have to keep this job for now, so don't get on my case) , but you know what? next time, i will keep the information at hand and won't complain. <br />honestlhy, this is one of the most useful post. Thank you :)Wafahttps://www.blogger.com/profile/01533307419295995833noreply@blogger.com